Private Chef Kefalonia

Terms and Conditions

Thank you for selecting our “Private Chef Kefalonia”. Our goal is to provide you with delicious food on an ongoing basis, with recipes and menus tailored to your personal tastes and dietary needs, to help you achieve your goals and get closer to your family. After the completion of our “New Client Assessment” by you, discussion and consultation with you over your needs and preferences is held, at which you make us aware of dietary restrictions and food allergies you may have.

“Private Chef Kefalonia” is a professional personal chef company owned and operated by Chef George. With respect to all parties involved, this business policy statement is furnished to clients so they are aware of how our business operates. Chef George and his entire staff spend a great amount of energy and time planning, researching, communicating and executing these food services. Please be aware that by using this website and booking any service with “Private Chef Kefalonia” you agree to our terms of service.

THERE IS A MINIMUM – MAXIMUM NUMBER OF GUESTS REQUIRED

Minimum – Maximum numbers are as follows:
Private Chef Kefalonia: Minimum 4 Adults (12+) – Maximum 10 Adults (12+), depending on the accommodation and facilities.
Most accommodations do not have adequate oven, hob, barbeque space to cook a meal for more than 6 persons. Nevertheless, if a property has a notably large kitchen, then we can cook for maximum 8 guests. Please enquire in advance if the
booked accommodation is for more than 6 people.

SERVICES – FEES & COSTS

Private Chef Kefalonia: At the time of your booking, we will advise you on the cost of our services and give you an approximate figure for the cost of the ingredients. Chef’s fee covers all pre-booking communication, shopping for ingredients,
preparation of your meal including any pre-prep off-site, table set up, serving of your meal and cleaning up afterwards. Drinks of any kind are NOT included (unless they are part of a specially designed menu), but can be sourced and supplied if you
wish, on an additional charge. Travel to – from your location is included to our fees.

“Private Chef Kefalonia” will provide a menu for your review 30 days in advance from your scheduled service date, or from your requested week day. Menus will be communicated to you by email or through our client portal. If you would like to make changes, requests or substitutions to your menu, as well as, changes in the number of the guests to be catered, please communicate such changes by email or through the client portal. All changes, requests or substitutions must be made no later than 20 days prior to your service date. If communication for changes is not received 20 days prior to your scheduled service “Private Chef Kefalonia” will consider that the client has accepted the menu as written and service will be provided as agreed. “Private Chef Kefalonia” will be able to meet your food preferences.

 

PAYMENTS

50% of the total cost must be paid 20 days, at the latest, prior to scheduled service date.
Full payment must be made 8 days, at the latest, prior to scheduled service date.
Payments can be made via a fully automated and highly secure payment system, as detailed in your Booking Confirmation.
If payment has not been received by the above mentioned due dates, then the booking will be considered by “Private Chef Kefalonia” as cancelled. The below Cancellation Policy terms will apply.

EXTRA CHARGES

Prices quoted and confirmed are based on the number of guests, as determined by The Client. The number of guests who will be catered or will attend the event must be confirmed by The Client, according to the above (i.e. 15 days prior the event
day, at the latest). If (due to an unforeseen, last-minute change) the number of guests becomes bigger, “Private Chef Kefalonia” reserves the right to either cater the initial number of guests, or cater even the additional guests. In the latter case
there will be an additional charge which the client must pay before the end of the event, at the latest.

CANCELLATION POLICY

Cancellation that will be notified to “Private Chef Kefalonia” 20 days or more prior to the date booked = zero cancellation fee. Any amount paid by the client will be refunded to the bank account that the client will indicate, minus any bank charges.
Cancellation that will be notified to “Private Chef Kefalonia” 19 to 8 days prior the booked date = 30% cancellation fee of the total booking cost. Any balance, after the 30% cancellation fee is deducted from the money paid to “Private Chef Kefalonia”, will be refunded to the bank account that the client will indicate, minus any bank charges.

Cancellation that will be notified to “Private Chef Kefalonia” 7 days or less prior the date booked = 100% cancellation fee of the total booking cost.
Should Chef arrives at your property and no access is available, then the booking will be considered cancelled. A maximum of 20 minutes waiting time will be given.

CLAIMS

The Greek Law is the applicable law in case of any kind of claims/demands and disputes arising from the present agreement and/or accruing from the services rendered. The Greek Courts have the exclusive jurisdiction, while the Courts of
Kefalonia are the exclusively competent courts thereon.

Clients are obliged:

  • To provide a safe and sanitary work environment for the chef. Counter tops should be clean and free of clutter, kitchen sink empty, and the floor clear. If receiving a delivery, you must be at the location requested during the requested time frame.
  • To ensure all children and pets are out of the kitchen area, for their safety.
  • To leave a clear space in the refrigerator and/or freezer in order to properly store your meals and/or ingredients.
  • To supply a key and any necessary access codes for the chef to have access, in case the client will not be at the property on the in-home cook date or scheduled delivery.

You can expect your chef to:

  • Arrive at the appointed date and time for the cooking session.
  • Your chef should arrive in a 30-minute window discussed in the initial consultation.
  • If that is to change the chef will let you know.
  • Be dressed in appropriate attire.
  • Clean the affected areas of the kitchen after the cooking session.Handle and store fruits, vegetables, meat, and seafood appropriately.
  • Respect your privacy and property.
  • Provide confidentiality between the chef and/or nutritionist and you.
  • Provide advance notice of any unforeseen cancellation by the chef.
  • Upon departing from your kitchen, package and label your food with any pertinent instructions.
  • In order to provide the best possible service for you and for safety reasons, the chef will not be able to answer the phone or the door or be responsible for work people in the house.

Food Safety:

  • Once a meal is handed over to the client, it is the client’s responsibility to properly handle and maintain. “Private Chef Kefalonia” is not responsible for problems that may occur with the property’s refrigerator/ freezer, or due to improper handling or storage of food.
  • “Private Chef Kefalonia” is not responsible for any illness or death due to manufacturing flaws or recalled products. Private Chef Kefalonia will inspect all groceries but is not responsible for conditions unknown or unforeseen.
  • If it is discovered that a product is contaminated or has been recalled, “Private Chef Kefalonia” will promptly contact you and advise you to avoid the item.
  • We highly recommend a food thermometer and is required, by state health code that food be reheated to a minimum internal temperature of 165 degrees Fahrenheit.
  • Food should not be left unrefrigerated for longer than 2 hours.
  • It is recommended that frozen food that is to be eaten, to be defrosted properly in the microwave or defrosted in the refrigerator overnight. Defrosting food in the microwave should only be done if you plan on immediately heating and consuming the food. Otherwise, use the refrigerator.


Limitations:

While we are trained chefs and cooks and have educated ourselves on health and nutrition, we are not medical doctors, nor certified nutritionists. We do not provide medical advice. You acknowledge that we have advised you to seek the advice of
your doctor or other health care provider if you have any medical questions.

“Private Chef kefalonia” shall not be liable to you for any interception of online communications, software or hardware problems (including, without limitation, viruses, loss of data, or compatibility conflicts), unauthorized use of your credit card, or other consequence beyond the reasonable control of “Private Chef Kefalonia”.


Confidentiality:

“Private Chef Kefalonia” values You as a customer and Your right to privacy. Except as may be otherwise required by law, “Private Chef Kefalonia” (i) will exercise reasonable efforts to ensure that Your information remains confidential and is available only to personnel who need to know such information in connection with providing You with “Private Chef Kefalonia” personal chef services or otherwise for “Private Chef Kefalonia” general business purposes, and (ii) will not disclose Your name, address or similar personally identifying information to unrelated third parties or permit the use of such information outside the scope of the “Private Chef Kefalonia” personal chef service or “Private Chef Kefalonia” general business purposes. Private Chef Kefalonia may, and reserves the right to, use and disclose internally within “Private Chef Kefalonia” and with its affiliated business partners, any aggregated information, including information You provide to “Private Chef Kefalonia”, regarding “Private Chef Kefalonia” customers and usage of the personal chef service, for any purpose.


Changes to Terms and Conditions:

“Private Chef Kefalonia” reserves the right, in its sole discretion, to amend the Terms and Conditions of use and purchases regarding the personal chef services. In the event that the Terms and Conditions have changed after the last rendered service to You, it is Your responsibility to review the Terms and Conditions before submitting each new order. Private Chef Kefalonia has no responsibility to notify You of any changes before any such changes are effective.


Terms and Conditions Govern:

These Terms and Conditions, as amended from time to time, and the information contained in Your order form shall be the sole terms of the agreement between You and “Private Chef Kefalonia” regarding Your purchases. All statements otherwise  made on the Site, or elsewhere, are intended only for Your convenience and do not form and are not included in the Agreement or the terms for Your purchase.

“Private Chef Kefalonia” ‘s Right to Refuse Service:
“Private Chef Kefalonia”, in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason.
“Private Chef Kefalonia” reserves the right to add, delete or change fees or charges.


Entire Agreement:

This Agreement constitutes the sole and only agreement between the Parties and supersedes any prior understandings or written or oral agreements between the Parties respecting this subject matter.